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How To Find A Good Payroll Service In The UK? 7 Things To Look For


Last Updated: 20 May 2025
Reviewed By: Ian Wright (Managing Director)

Sections

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  • What Is A Payroll Service?
  • Types Of Payroll Services
  • What To Look For When Choosing A Payroll Service Provider
    • Comprehensive payroll processing
    • Tax compliance expertise
    • Data security and confidentiality
    • Scalability and flexibility
    • Dedicated customer support
    • User-friendly interface
    • Pricing and contract terms
  • FAQs
    • What should I consider when choosing a payroll provider?
    • What makes a good payroll system?
    • How do you check payroll accuracy?
    • What should be included in payroll?
  • Final Thoughts

What Is A Payroll Service?

Before you just go out and try to find a payroll service for your business, it’s important to understand what the service entails. At a basic level, payroll service providers handle general payroll calculations. These can include taking paid time off into account and making National Insurance contributions.

Many payroll providers will also handle new-hire reporting, employee payments, and be able to generate payroll tax statements.

The service that you get will ultimately depend on the payroll provider you’ve chosen and the accounting software they use.

Types Of Payroll Services

Another thing to consider before you start searching for a payroll service is what kind of service you need. Generally, you’ll need to consider two types: online payroll services and traditional payroll companies.

Online payroll services often include automation features and can be integrated with a variety of business tools. A lot of small businesses choose this option because it’s simple to get started and it’s very affordable. However, it’s usually not as personalised as traditional payroll companies.

Traditional payroll providers offer excellent personalised services. These companies usually assign someone to work with your business to get a much better understanding of your needs. This can be extremely helpful in terms of flexibility and specific industry guidance. Traditional payroll providers are typically more expensive, so small businesses are less likely to use them.

What To Look For When Choosing A Payroll Service Provider

Choosing a payroll provider is an important decision and will determine how efficient the payroll process is for your business. Below are some things to take into consideration when looking at the various services on offer.

Comprehensive payroll processing

While you can choose a payroll provider that offers basic payroll processing services, you may be looking for something that can handle more complex tasks.

Take a look at the payroll processing services that are on offer and try to determine if these services will cover your business’s basic needs. If not, you’ll need something a little more comprehensive to get the job done in the way you’re expecting.

Tax compliance expertise

The payroll provider you choose may offer services such as tax payments or tax filing. If so, you’ll want to make sure that they have extensive knowledge of tax compliance and that they stay up to date with changes to tax laws.

Paying payroll taxes is an important part of running a business. Tax obligations can change at any moment, and you must keep ahead of them to avoid legal trouble. By choosing a provider with extensive tax compliance expertise, you’ll ensure payroll taxes are paid in accordance with the law.

Data security and confidentiality

Data has become an extremely valuable resource in today’s world and needs to be well-protected. Payroll data includes your employees’ personal information and sensitive financial data. For that reason, security needs to be at the top of your mind when choosing a payroll service.

Take note of the encryption methods and other security measures that will be used to protect data from cybercriminals and potential data breaches. If these are not up-to-date with the latest security trends, you could be putting your business and your employees’ well-being at risk.

Scalability and flexibility

Most businesses have the goal to grow, and that means that their needs are going to change and evolve with time. Not all payroll providers are going to be able to adapt and evolve with you, and that might become a problem in the future.

Pick a payroll service that will scale with you and will also be flexible when it comes to adapting to your needs. If the payroll software is too rigid, you might face challenges in the long run. If you choose something that has a promising outlook when it comes to the growth of your business, you’ll save a lot of time and money further down the line.

Dedicated customer support

Payroll software isn’t always perfect and you may run into problems from time to time. Your payroll services provider must have a competent customer support team that will respond quickly and offer knowledgeable advice.

There are a lot of online payroll service companies out there that put a big emphasis on their customer support capabilities. This ensures you have a seamless experience if you have issues with the payroll system. Choosing one of these companies will help you resolve problems as soon as possible and get back to using the payroll software as intended.

User-friendly interface

No one likes complicated interfaces; they increase the chance of mistakes and ultimately slow companies down. This is exactly why user-friendliness is an important factor to take into consideration when comparing various payroll services.

With an interface that’s easy to understand, you can manage payroll more easily and will avoid delays.

User-friendly interfaces are especially helpful if you’ve chosen a payroll provider that offers employee self-service. With a user-friendly system, you’ll spend less time helping your employees with the payroll solution and more time focusing on other areas of your business.

Pricing and contract terms

You’ll need to consider the pricing structure and contract terms of various payroll services before finalising your decision.

The pricing of payroll providers will vary depending on the services they offer, the size of the company, per-employee charges, and more. It’s important to do extensive research into the cost of different payroll services and compare those costs accordingly. This will help you to understand what a fair price is for the payroll solutions you’re looking for.

FAQs

What should I consider when choosing a payroll provider?

There are many things to consider when choosing a payroll provider, and it ultimately comes down to your unique business needs. Consider how the payroll software integrates into your existing business systems and how many of your needs will be met. This will help you to choose the option that’s best for you.

What makes a good payroll system?

Some of the features of good payroll systems include robust reporting capabilities, excellent security features, a good tax compliance team, and a customer support team who are always ready to assist you. Of course, there are more features that make payroll systems good, but once again, this depends on your unique needs.

How do you check payroll accuracy?

To check payroll accuracy, you’ll need to conduct a payroll audit. A few of the steps involved in a payroll audit include:

  • Reviewing employee data.
  • Reviewing hours worked vs. the hours paid.
  • Checking tax withholdings.
  • Ensuring you are compliant with HMRC regulations.

What should be included in payroll?

When determining an employee’s gross pay, employers need to include employee salaries, overtime pay, bonuses and benefits.

In addition to determining employee gross pay, employers will need to calculate employee net pay by making the necessary deductions. These can include tax deductions, National Insurance contributions, and several other deductions. These can also depend on the company’s agreements with employees as well as individual employee situations.

Final Thoughts

Whether you’re looking for a payroll solution that only handles the basics, or for advanced payroll management features, there are options for every business. If you’re struggling to choose, it may help to hire an accountant to help you make a more informed decision.

Remember to focus on your business’s core needs, consider future growth, and always make payroll data security a priority. Taking all factors into consideration will improve your chance of having a good, safe experience with the payroll service you choose. It will give you a lot more time to focus on improving other areas of your business.

Also see: How To Find A Good Bookkeeper and How To Find A Good Accountant

Disclaimer: Businessfinancing.co.uk is a business finance and lending research and information website publisher. We are not a lender, bank, broker and/or other financial institution and as such we are not authorised or regulated by the FCA to offer financial advice. We can't recommend any of the products and/or services featured on the site. Companies are ranked in no particular order and higher ranking does not imply one company is better than another. We work with FCA authorised and regulated firms who may pay us a commission for referring you to them but this has no impact on our content and helps keep this website free to use.



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